Refund policy
Returns & Exchanges
Because our products are made-to-order just for you, we do not accept returns or exchanges for buyer’s remorse, including wrong sizes or color selection. Please review the size chart on the product page carefully before ordering.
Because our products are made-to-order just for you, we do not accept returns or exchanges for buyer’s remorse, including wrong sizes or color selection. Please review the size chart on the product page carefully before ordering.
Damages and Issues
We are so sorry if your product arrived damaged or defective! To help us resolve this for you quickly, please email us at [Insert Customer Service Email] within 15 days of receiving the order with:
We are so sorry if your product arrived damaged or defective! To help us resolve this for you quickly, please email us at [Insert Customer Service Email] within 15 days of receiving the order with:
- Your order number.
- A description of the issue.
- Photos showing the damage or defective area, and the full design of the item.
We will review your claim and, if approved, we will send a replacement or issue a refund at no additional cost to you.
Incorrect/Misprinted Items
If the item you received differs from what was ordered (e.g., wrong design, color, or size), please notify us at [Insert Customer Service Email] within 15 days with photos of the item(s) received. We will send a replacement immediately.
If the item you received differs from what was ordered (e.g., wrong design, color, or size), please notify us at [Insert Customer Service Email] within 15 days with photos of the item(s) received. We will send a replacement immediately.
Lost Packages
For packages lost in transit, please submit a claim within 10 days of the estimated delivery date. We will investigate with the carrier and, if confirmed lost, send a replacement.
For packages lost in transit, please submit a claim within 10 days of the estimated delivery date. We will investigate with the carrier and, if confirmed lost, send a replacement.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Returns Address
Please do not send your purchase back to the manufacturer. Contact us first to get the correct return address!
Please do not send your purchase back to the manufacturer. Contact us first to get the correct return address!